Shipping policy

Shipping Policy

Thank you for shopping with UPLIFT. We aim to make receiving your order as simple and reliable as possible.

Order Processing

Orders require processing before they are shipped. Processing times may vary depending on order volume, product availability and other circumstances.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

Shipping Destinations

UPLIFT offers shipping to selected international destinations.

Available shipping options, costs and any applicable estimated delivery times will be displayed at checkout based on your delivery address.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Any free-shipping offers shown on our website are subject to the conditions stated with that offer.

International Orders

International orders may be subject to customs duties, import taxes or other fees imposed by the destination country.

Where these charges are not collected at checkout, the customer may be responsible for paying them. UPLIFT does not control charges imposed by local customs authorities.

Tracking Your Order

Where tracking is available, tracking details will be sent to the email address provided with your order after shipment.

Please allow time for the carrier's tracking system to update after receiving your tracking information.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your shipping information, please contact UPLIFT as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Delays

Delivery times may be affected by carrier delays, customs processing, severe weather, peak shopping periods or other circumstances outside our control.

If your order is significantly delayed, please contact us and we will assist where possible.

Lost or Damaged Orders

If your order arrives damaged or you believe it has been lost in transit, please contact us with your order number and relevant details so we can investigate the issue.

Your rights under applicable consumer laws are not affected by this policy.