Refund policy

Returns & Refunds Policy

At UPLIFT, we want you to feel comfortable and confident with your purchase.

Returns

We accept eligible return requests within 30 days of delivery.

Due to the personal nature of our products, items must be:

Unworn and unused
In their original condition
With all original tags attached
Returned in their original packaging
Free from marks, stains, odours, makeup, deodorant or other signs of wear

Items that do not meet these conditions may not be eligible for a change-of-mind return.

How to Request a Return

To request a return, please contact UPLIFT customer support with your:

Order number
Name
Reason for the return

If your return is accepted, we will provide instructions on how and where to send your item.

Please do not send items back without first contacting us.

Change-of-Mind Return Shipping

Unless the item is faulty, damaged, incorrect, or otherwise covered by applicable consumer guarantees, customers are responsible for the cost of returning change-of-mind items.

Original shipping charges are not refundable for change-of-mind returns.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, faulty, or you receive the wrong item, contact us as soon as possible with your order details and photos of the issue so we can assess it and provide an appropriate solution.

Nothing in this policy limits any rights you may have under the Australian Consumer Law.

Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome.

If a refund is approved, it will be issued to your original payment method. Your bank or payment provider may require additional time to process and display the refund.